Returns Policy

Changed your mind?

No problem. You can return your order within 30 days of receiving it. Items must be unused, in their original packaging, and include all parts. We do not offer exchanges.

Who pays for the return?

If it’s not faulty or we haven’t made a mistake, you’re responsible for the return postage and for making sure it reaches our warehouse.
We strongly recommend using a tracked and insured delivery service, and keeping your proof of postage until we confirm receipt.

Where do I send it?

All returns must go through our online returns process.

When will I get my refund?

Once your return arrives and passes inspection, we’ll process your refund within 14 days straight back to your original payment method.

Faulty items – your legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.
If something’s not right – damaged, faulty, or not what you ordered – contact us immediately by email at [email protected] or by telephone +611300 069 345 and we’ll arrange a free return and get a replacement or refund sorted for you.

Non-returnable items (Change of Mind only)

We are unable to accept returns for change-of-mind on made-to-order/special items (including chandeliers, furniture, kitchens), jewellery, or body care products.
This does not affect your rights if the item is faulty.