Read our full returns policy here.

Click the link to be taken to our returns system : returns portal

Our return policy lasts 30 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Please include the receipt or proof of purchase. Returns cannot be accepted after 30 days.

Please allow for 7-10 working days for your return to be fully processed from receipt by our warehouse.

Track the status of your return: here

Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for lost or damaged items.
You will receive an email notification once your return has been processed.

The tracking link will be emailed to you as soon as your order has left our warehouse.

Estimated delivery times can be found on the product page based on your location.

Shipping times vary by delivery address. For all stocked items, orders will be processed within 48 hours from the time the order was placed. Orders placed on Saturday, sunday or a holiday will be processed the following business day.

To write how Shopify shows order status

If you haven’t received a confirmation email, please check your spam or junk folder first. If it’s not there, feel free to contact our customer service team for assistance: [email protected]  

Unfortunately, once an order has been placed, we are unable to make any amendments or prevent the order from being shipped.
If you have any queries regarding your order, please do contact our customer service team via [email protected] or call us on 818.392.3827 between 8:30am and 5pm Monday to Friday.

Firstly, we are sorry you have received a damaged item. Please contact our customer service team at [email protected]. In order to determine the actual problem and resolve the situation effectively to your satisfaction, kindly provide the following information where applicable:

• Sales Order Number (if known)
• Full description of the product including finish
• Images of the faults including a short video of any non working parts
• Confirmation of where the product is installed
• Full details of the problem you are experiencing

Please contact our customer service team on [email protected]

Available products, local taxes and duties may apply to your order upon arrival in your country. You will need to pay this to receive your delivery. These are not included in the total price. To check which countries are eligible, please click here.

Enter your address at the checkout to obtain an estimated shipping cost. This is worked out on the weight of the order.

We’ll keep you updated on your order’s progress, and you can always track it directly through your account.

Please note that fulfilment may take slightly longer during bank holidays, national holidays, and peak seasons.

This is not a service we currently offer.

We don’t currently offer next day delivery, but this is something we hope to add in the future and will communicate this timely.

We deliver globally. Available products, local taxes and duties may apply to your order upon arrival in your country. You will need to pay this to receive your delivery. These are not included in the total price. To check which countries are eligible, please click here.

If your order has not arrived by the expected delivery date, please click here for the tracking information. If you need further assistance, contact our customer service team: [email protected]

Navigate below for some frequently asked product questions. We’re continually updating this section to better assist you.

Yes. our led dimmer also works with mains voltage incandescent + halogen lamps.

It’s best to check the technical specification of your chosen dimmer for a list of compatible loads. We try to offer broad compatibility, but cannot always guarantee optimum performance with every bulb on the market.

We do now offer GFCI modules, you will be able to find them through the Outlets category or custom electricity.

Our dimmer and toggle modules are currently single-pole or 3-way capable. We are working on offering a 4-way switch in the future.

The brass finish is coated with a hard-wearing lacquer to protect the product. (please note, all finishes are prone to ageing.)
The smoked bronze is a ‘living finish’ which ages beautifully over time with you and your home.

Tech specs and instruction manuals are available to download from the product pages.

you can apply here

Unfortunately, most of our products are suitable for use externally.
Only Caged Wet light can be used outside.

Buster & Punch does not currently offer free full-size product samples. Please order the desired product via the website and return it within 14 days of receipt for a full refund.
Please see the below link to our full returns policy: https://au.busterandpunch.com/pages/returns-policy

Brass is a real buster + punch favourite. The warm glow, elegance and lustre has found its way into countless homes and interiors. Compared to our steel finish it’s a little different when it comes to taking care of it, as the lacquer can change in appearance over time. With that in mind, here’s a few tips on how to keep your brass lustrous and looking great.

Regular cleaning is recommended and easy to do. Use a damp microfibre cloth to gently clean your product.

If you experience a stubborn stain, grab a soft-bristled tooth brush to remove anything trapped in the knurling.

We strongly advise against using cleaning products and soaps on our brass products as they may be harmful to the lacquer and overall appearance.
Scrubbers and brushes with metal bristles should also be avoided.

When cleaning something close to your brass product, a door or drawer front for example, take care to avoid cross contamination if you’re using a cleaning product or soap. If you get any onto the brass, wash off with warm water and a soft cloth.

Please select the size and colour of the product you would like to purchase. there will be a notify me button – enter your email address, and you will be contacted as soon as the item is back in stock.

No, you can choose to checkout as a guest.
However, you must have a registered account in order to make a return.
Other benefits of signing up to an account include order tracking, review past orders, save address details, and manage email preferences.

If you have forgotten your password, please click the ‘forgot your password’ link on the login screen and follow the instructions. please note that if you are trade customer, then you need to do this from the trade login page.

Bespoke orders / projects need to come through to "[email protected]" for more info with our reps.

If a product is in stock the ‘add to basket’ button on the product page will be active.
If we currently do not have stock then there will be an option to pre-order along with estimated availability date. (please note that when pre-ordering, the order will not ship until all items are in stock).
You can also sign up for email notifications when a product is back in stock.